General Description

AFRISERVER has immediate openings for professional, enthusiastic Sales and Technical Support Representatives. As a Sales and Technical Support Representative with AFRISERVER you will take incoming calls from our existing customer base and will not be required to make cold calls.

Responsibilities

• Take Inbound calls from customers who are having technical challenges with their website/email.
• Troubleshoot telephone and/or email inquiries in the technical support queue.
• Provide accurate technical solutions in an effort to resolve each issue upon the 1st call.
• Upsell customers on additional AFRISERVER products.

Requirements

• One full year experience with Inbound Sales and Technical Support in a high volume fast paced environment.
• Must be able to work with customers via telephone to describe products and/or services, in order to persuade potential and current customers to renew or purchase products and/or services.
• Strong customer service and telesales skills
• Experienced with Web Based & Applications & Windows, knowledge and understanding of Domain registration, and basic understanding of web browsers.
• Good organizational skills and the ability to multi-task and prioritize in a high-volume, fast paced environment
• Ability to manage sensitive and critical client information
• Excellent verbal and written communication skills
• Problem solving and decision making skills

 Salary: Commission

Candidates who meet the requirements for this position are encouraged to submit resumes to resumes@afriserver.com.